Cancellation policy

Some items in our store may be available on a subscription, pre-order, or "Try Before You Buy" basis. This cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions

If you purchase a subscription, you will receive deliveries on an ongoing basis. These deliveries are based on the subscription term and the frequency you selected.

Your payment details will be securely stored. You will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.

You can cancel or modify your subscription at any time. Order confirmation emails contain links to your order. You can use them to manage your subscription.

Please consult our return policy for more details regarding returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing an out-of-stock or soon-to-be-available product for which stock is not yet available. At checkout, we may not collect any payment, or we may collect only a partial deposit and store your payment method, and then fulfill the order and charge the full amount, or the remaining amount, at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. Please consult our return policy for more details regarding returns and refunds.

Try Before You Buy

When you purchase an item with the "Try Before You Buy" option, we authorize your payment method prior to order fulfillment. You will have a specified period of time to decide whether you want to keep the item. After that period, if you have not returned it, we will charge the full amount to your payment method.