Terms of service

TERMS OF USE

Terms and Conditions Effective as of December 1, 2025 (for Italy and the European Union)

We recommend reading these Terms of Sale carefully before placing an order for products. They will, in any case, also be accessible via the link included in the order confirmation email. Together with our privacy protection policy and our Terms of Use, these Terms of Sale govern the offer and purchase of Products made through the e-commerce website https://ioboscovivo.com.

These Terms of Sale do not affect the rights granted by law, and in particular pursuant to Legislative Decree No. 206/2005 ("Consumer Code"), Legislative Decree No. 70/2003 ("E-Commerce Code"), and Legislative Decree No. 170/2021. The Terms of Sale may be supplemented and/or modified at any time by IoBoscoVivo Srl.

Any modifications will take effect from the date of publication in the "General Terms of Sale" section on the website https://ioboscovivo.com.

Before proceeding with online purchases, Customers are invited to carefully read the version of the General Terms of Sale in force at the time the product purchase order is transmitted.

By submitting the order, the applicable sales conditions are deemed fully understood and accepted.

Please note that these General Terms of Sale do not regulate the sale of products carried out by entities other than IoBoscoVivo Srl, which can be reached via links and/or hyperlinks.

Before making purchases through such entities, please check their general terms of sale.

IoBoscoVivo Srl is not responsible for any omissions or legal violations committed by other sellers.

The language for the conclusion and execution of the contract is Italian.

If you have any questions regarding these Terms of Sale, please contact us at the following email address: healthyfood@ioboscovivo.com.

Identification of the Seller

The goods subject to these General Terms of Sale are offered and sold by:

IoBoscoVivo Srl (hereinafter also referred to as the "Seller") with registered office in 21029 Vergiate (VA), Via Sempione, 26H

registered with the Chamber of Commerce of Varese REA No. VA – 344314 of the Business Register,

tax code 03351490127

VAT number 03351490127

Tel. +39 0331964785

Email: info@ioboscovivo.it

Certified email (PEC): soc.agr.ioboscovivosrl@legalmail.it

IoBoscoVivo S.r.l. is the owner of the website https://ioboscovivo.com as well as its related trademark.

Definition and Subject Matter of the Contract

The contract stipulated between the parties is a "distance contract."

In the case of a sale to a Consumer customer not operating within the product sector handled by IoBoscoVivo S.r.l., for all matters not provided for in these General Conditions, the provisions of Legislative Decree No. 206 of September 6, 2005 ("Consumer Code"), as amended by Legislative Decree No. 170/2021, shall apply.

A buyer acting in a professional capacity who wishes to obtain an invoice must indicate their VAT number when completing the order form and check the relevant request box. The Consumer Code shall not apply to such business buyers.

The General Conditions in force on the date of the respective order form an integral part of any proposal, purchase order, and purchase order confirmation for products commercialized by IoBoscoVivo Srl on its proprietary website.

It is necessary that the buyer has read and accepted them.

Contractual Formalization

In compliance with the E-Commerce Decree, contracts are concluded exclusively through the Customer's access to the Site, where the electronic product catalog can be consulted.

All purchase orders must be transmitted electronically to IoBoscoVivo S.r.l. by completing the Order Form used by the buyer, which must be fully completed and contain the elements necessary for the exact identification of the ordered Products, the Customer, the delivery location of the Products, any specific notes, and the data necessary for invoicing.

At the end of the purchasing procedure, the Customer will view a summary of their Order allowing them to verify the selected Products, Price, shipping type, shipping cost, payment method, and billing data.

Before confirming the purchase, the Customer may modify the order placed in the cart.

The transmitted purchase order serves as an acceptance of the seller's offer.

Before proceeding with the submission of the order, the Customer is therefore invited to read these General Terms of Sale and the privacy policy, checking the relevant acceptance box.

By checking the box, the buyer expressly declares that they have read, understood, and accepted these General Terms of Sale and the privacy policy, thereby giving consent to the processing of their personal data for purposes connected to the sale of the Products.

The order confirmation by IoBoscoVivo S.r.l., transmitted to the Customer at the email address indicated by them, serves as acceptance of the proposal and establishes the formation of the contractual bond.

Upon receiving the Order Confirmation, the Seller is expressly authorized to receive payment.

IoBoscoVivo Srl reserves the right to evaluate orders and reject those deemed incomplete, improperly filled out, or inconsistent with its stock availability, communicating this to the customer within the following 24 hours.

The Order Form, Order Confirmation, General Terms of Sale, and the Privacy form applied to the relationship will be archived electronically by the Seller in its IT systems.

Validity of Offers

Articles visible on the site are available while supplies last.

If part of the ordered Products is unavailable and there are no other causes that could justify the non-acceptance of the Proposal, the Seller will confirm the order only for the available products.

In the event of an intervening payment for an item that becomes unavailable due to concurrent orders or out-of-stock conditions, IoBoscoVivo Srl undertakes to issue a shopping voucher within 15 days, informing the Customer by email.

Orders

The Customer placing an online order will receive, upon completion of the procedure, a confirmation communication that the order has been entered into the Seller's information system.

Confirmation of order acceptance or rejection will occur via a separate subsequent communication sent via email.

Upon placing the First Order, the completion of certain mandatory fields will be required.

Once the initial registration is completed, it will be sufficient to enter the UserID and Password to view and potentially modify account details.

The management of the UserID and Password is the sole responsibility of the Customer, who in any case undertakes to immediately notify the Seller of any unauthorized use of their Account as well as any other security breach of which they become aware.

Presentation of Products

The Customer is required to verify the full correspondence between the online information regarding the purchased product and the label affixed to the received packaging before using the product.

Product images published on the site are purely indicative and illustrative.

Before opening the packaging and using the product, the customer is also invited to carefully check the expiry date of the purchased product, promptly reporting any anomalies.

Technical, Scientific, and Medical Information

The technical and scientific information included on the Internet site is derived from information published by universities, research centers, accredited researchers, and medical specialists.

The source of origin will always be provided for each described piece of information.

Prices

The Price of the Products is that indicated on the Site at the time the Order is sent.

Prices are expressed in Euros, inclusive of VAT.

If a Product is offered at a discounted Price, the reference full price, applied discount percentage, discounted price, and offer duration (including the end date) will be indicated on the product information sheet.

Prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.

Prices may be modified at any time, without notice, except for orders already accepted.

For Customers classified as "consumers," sales prices include VAT and any other taxes, but exclude shipping costs, which will be calculated at the end of the order procedure based on the type of delivery chosen by the Customer among the available options.

The same applies to holders of a VAT number (Partita IVA).

In any case, shipping costs shall be paid by the Customer in addition to the price of the products, and the Customer shall pay the Seller the total sum indicated in the order summary.

Buyer's Obligations

The customer undertakes to pay the price of the purchased goods within the times and in the manner specified in the contract.

Payment Methods

The Customer undertakes to pay the total amount indicated in the Order using the following methods:

• PayPal

• Credit Cards / Google Pay / Apple Pay / Klarna / Shop Pay

• Bank Transfer

By choosing PayPal, the Customer will be directed to the PayPal website, and the terms and conditions agreed upon by the Customer with PayPal will apply.

Data entered on the PayPal website will be processed directly and exclusively by that company.

Recrediting times on the payment instrument connected to the PayPal account depend solely on the banking system connected to PayPal.

The Seller cannot be held responsible for any delays and/or omissions in crediting refunds, for which the Customer must contact PayPal directly.

Any refunds will be issued by the Seller using the same payment method used by the Customer for the purchase, according to the timeframes of the payment provider.

Product Availability and Shipping Methods

The IT system confirms the registration of the order within 12 hours by sending a confirmation to the User via email.

If an order exceeds the existing quantity in stock, the Seller will fulfill a partial order for the items currently in stock, notifying the buyer via an order confirmation containing the updated partial quantity.

The Seller ensures through its IT system the processing and fulfillment of orders without delay.

Delivery times are as follows:

• In Italy: within 24/48 business days from Order Confirmation;

• For European Union countries: within 4/5 business days from Order Confirmation.

In the event of delays not dependent on the fault or negligence of the Seller, the Consumer will be promptly informed by Customer Service.

All products will be packed in a way that guarantees their integrity until delivery to the carrier.

IoBoscoVivo Srl shall not be liable for damage to Products resulting from the act or fault of the Carrier.

Right of Withdrawal

A Customer wishing to cancel a submitted order may contact Customer Service via email at healthyfood@ioboscovivo.com and/or via certified email (PEC) at soc.agr.ioboscovivosrl@legalmail.it.

The request will be accepted if the order has not yet been fulfilled.

A Customer classified as a "Consumer" pursuant to the Consumer Code has the right to withdraw from the contract without penalty and without specifying a reason within 14 days starting from the day of Delivery to the Consumer or a third party designated by them, other than the carrier. The consumer has 14 days from the communication of withdrawal to return the products.

For the calculation of the 14 days, the date indicated on the transport document signed by the Consumer or their designated person shall be considered, or, in the case of multiple products ordered together and delivered separately, the day the last product is delivered to the Consumer or their designated third party.

To exercise the right of withdrawal, a Consumer Customer must make an explicit declaration via email to qualita@ioboscovivo.it, or via PEC to soc.agr.ioboscovivosrl@legalmail.it, within 14 days of product delivery.

The Consumer will receive an email confirmation of the withdrawal request from the Seller, containing the return procedure form for returning the products via the carrier indicated by the selling company.

Products must be returned in their original packaging.

Pursuant to Article 59 of Legislative Decree No. 21/14, the right of withdrawal is expressly excluded for the following Products:

• Custom-made and/or personalized products;

• Products liable to deteriorate or expire rapidly;

• Sealed products that are not suitable for return for hygienic and/or health-related reasons, or products opened after delivery.

For the above cases, the consumer accepts that food products (including mushrooms) and cosmetics are considered products liable to deteriorate and expire rapidly. For such products, a Consumer wishing to cancel a submitted order may contact Customer Service via email to request cancellation: the request will only be accepted if the order has not yet been fulfilled.

The right of withdrawal applies exclusively to products that can be commercialized following return without health risks (e.g., books).

The risks and costs for returning the Products as a consequence of exercising the Right of Withdrawal shall be borne exclusively by the Consumer.

To ensure the validity of withdrawal, returned Products must be intact, and this right cannot be exercised in relation to only a part of a purchased product.

IoBoscoVivo s.r.l. will refund the consumer the entire amount of the returned goods, including shipping costs, within 14 working days of receiving the goods.

The refund will be issued using the same payment method.

Warranty and Conformity Defects

In the event of conformity defects for a Customer classified as a Consumer, the protections provided by Articles 128–135 of the Consumer Code shall apply.

Accordingly, the Seller is liable to the Consumer for conformity defects of the product that manifest within 2 years of delivery, in accordance with Legislative Decree No. 170/2021.

Defects must be promptly reported to IoBoscoVivo under penalty of forfeiture within the two-month period established by the Consumer Code—or within a shorter timeframe if the defect concerns a perishable product and/or a product subject to an expiry date (e.g., food products)—via email to: qualita@ioboscovivo.it.

The Consumer is entitled, at their choice and if the product type permits, to have conformity restored at the Seller's expense through replacement, price reduction, or contract termination.

Within 48 hours of receiving notification of non-conformity via email, the Seller will communicate whether the return of the products is authorized.

Authorization to return products does not in any way constitute recognition of the existence of the reported flaws and defects, which must be verified subsequent to the return. The product will not be refunded if proper storage conditions were not followed.

For purchases made by users acting in a professional capacity, relevant statutory regulations shall apply.

Limitation of Liability

The Seller assumes no responsibility for service disruptions due to force majeure if it fails to execute the contract within the agreed timeframe.

Except in cases of willful misconduct or gross negligence, the Seller shall not be held liable to the customer for disruptions or malfunctions connected to the use of the Internet network outside its own control or that of its subcontractors.

Furthermore, the Seller shall not be liable for damages, losses, and costs suffered by the customer as a result of the non-execution of the contract for causes not imputable to the Seller, with the customer being entitled solely to a full refund of the Price paid and any incidental charges incurred.

The Seller assumes no responsibility for any fraudulent and/or illicit activities carried out by third parties in connection with the use of payment methods for its products.

The Seller assumes no responsibility for the use the customer intends to make of the purchased goods.

Promotions and Gifts

Promotions offered by IoBoscoVivo srl are valid while product supplies last and within the time and purchase limits indicated on the Site.

Promotions are not cumulative.

If a Special Offer promoted by IoBoscoVivo srl involves sending a complimentary Product along with one or more purchased Products, the Customer shall be entitled to receive the free Product only upon explicit acceptance, demonstrated by adding it to their virtual "cart."

The offer of a complimentary Product is valid while supplies last.

No replacement or return is possible regarding any products received as gifts by the Customer.

Promotional codes can only be redeemed by using the "promotional code" coupon in the cart (the amount cannot be split across multiple purchases).

Risk and Ownership

Pursuant to Article 63 of the Consumer Code, shipping risk remains with IoBoscoVivo Srl until the goods are delivered to the consumer customer. Alternatively, the risk of damage and deterioration of the products transfers to the consumer customer upon delivery to the carrier only if the carrier was chosen by the customer independently of those offered during the purchase process.

Upon receiving the goods, even if the packaging is intact, the customer is required to immediately ascertain the conformity of the goods with the purchase order.

In particular, they must check the integrity of the goods and their quantitative and qualitative correspondence with what is indicated in the order and accompanying document (DDT).

In the event of discrepancies or apparent defects, these must be reported under penalty of forfeiture on the accompanying document itself and confirmed within eight days of delivery via PEC to soc.agr.ioboscovivosrl@legalmail.it or registered mail with return receipt (A.R.) to IoBoscoVivo srl, Via Sempione, 26 – 21029 Vergiate (VA). Any report made after this deadline or via different methods will not be taken into consideration.

The customer shall be liable for any damage resulting from mendacious reports and declarations.

Complaints

Complaints must be forwarded to the Seller via registered mail with return receipt (A.R.) sent to the following address:

IoBoscoVivo srl

Registered office in 21029 Vergiate (VA), Via Sempione, 26H

or via PEC to soc.agr.ioboscovivosrl@legalmail.it

IoBoscoVivo srl undertakes to respond to received complaints within 7 working days.

Consumer Declaration

By submitting the Product Order, the Consumer expressly declares:

• to be at least 18 years of age;

• that the personal data provided to the Seller during registration on the website and when placing the Order are correct and updated;

• not to allow third parties to use their personal account and to use it in compliance with legal standards and the General Terms of Sale.

In the event of false information, the Seller reserves the right to suspend and close the Consumer's personal account.

Disputes

Any dispute relating to the application, execution, interpretation, and violation of the online contract stipulated by the customer with IoBoscoVivo srl is subject to Italian jurisdiction.

For Customers classified as "Consumers," any dispute between the parties shall fall under the jurisdiction of the judge of the consumer's place of residence or domicile if located within Italian territory.

In all other cases, for any dispute between the parties, jurisdiction lies exclusively with the Court of Busto Arsizio, as the place of conclusion of the agreement is identified as the registered office of the selling company in Vergiate, which is also where the payment obligation assumed by the customer must be fulfilled.

Users are informed that, pursuant to Art. 14 of Regulation 524/13, in the event of a dispute with the Seller, they may file a complaint via the European Union ODR platform, accessible at: http://ec.europa.eu/consumers/odr/.

This platform serves as a tool for out-of-court resolution of disputes arising from online sales contracts.

Applicable Law and Referral

Online contracts stipulated by the Customer with IoBoscoVivo srl are governed by Italian law.

Acceptance of the clauses of this contract via the electronic order submission procedure is valid for all legal purposes pursuant to Articles 1341 and 1342 of the Italian Civil Code, with the customer declaring that they have carefully read and expressly accept the General Terms of Sale of IoBoscoVivo s.r.l.

In the event that any clause or part of a clause of these General Terms of Sale is declared invalid pursuant to a legal provision, all other clauses of this agreement shall remain fully valid and effective.